Read Customer Reviews for Trinity Air Inc. Heating & Air Conditioning

Dear Lou:

Thank you for the professionalism and courtesy that you and your team afforded my wife and me over the past week or so. By way of background, I have owned and operated numerous businesses including some of the largest car dealerships in the country. I have come to know first hand the value of a positive customer experience – especially one earned in the wake of adverse circumstances. You and your team have truly raised the bar for service level expectation, and I would imagine your competition is surely taking notice.

We purchased a new HVAC system from Trinity last month, in July. The installation was done professionally, and everything seemed to be working properly. However, on Thursday evening, August 15, the unit stopped functioning – admittedly rather surprisingly given it was a new unit. We placed a service call to your company on Friday and a service person was dispatched and arrived promptly. The service technician quickly determined that a part was indeed defective.

This is where our ardent appreciation for your company begins. The service technician stated he would order the part, and have it shipped overnight so that our unit could be repaired and functioning early Saturday. That was obviously encouraging, but the offer that followed was simply amazing. He offered to provide hotel accommodations for us as a convenience. When we didn’t accept this incredible gesture, your service technician installed window fans to help provide some comfort.

As luck would have it, the part did not show up on Saturday, but your team worked diligently in trying to make our home more tolerable despite the extreme temperatures. The attention and concern that your team exhibited in dealing with our situation was truly remarkable and we will be forever grateful.

While we recognize that there were many members of your team working on our behalf behind the scenes, we would like to specifically recognize and thank those with whom we had personal interaction, including you, Brad Hoff, Dan Reynolds, Terry Webster, and Paul Hoffman – each of whom deserve meritorious recognition for going “above and beyond” to provide assistance us.

I took great pride in the service level of my car dealerships and I recognized how important it was to customer retention and repeat business. I can honestly share that your commitment to customer service excellence is unparalleled in today’s market.

Kudos to you and your team for a superlative display of technical competency, professional courtesy, and genuine kindness – all traits seemingly dearth in today’s society.
Wishing you many continued years of success…!

Your new Favorite Customer,
Sanders

“Rob & Lou:
Subject: Customer Service Award

I would like to personally thank you for hiring such a wonderful staff with your company. What has initially prompted me to write you is your newly hired technician, Miguel. Miguel came out to my residence on May 24, 2019 to service my A/C unit and I was overwhelmed with his mannerism. His candor and kindness truly impressed me through our initial contact, and as I was thinking to myself…Wow! This guy is the definition of Integrity! Miguel turned around to go service my unit and low and behold! That is the company’s motto. “Honesty and Integrity!” What Miguel did not know is that I have thirty plus years as an automotive mechanic and that I’ve been looking for a sincere and reputable company to service my unit. Well, by the time Miguel had finished… I was sold! Though he is limited in his length of experience, I know he has a better understanding than many of his peers in the HVAC industry today. And because of that, I am requesting that Miguel continues in servicing my unit. You see, I had a company come out before I called Trinity Air and this person was an independent contractor who tried to rip me off. However, Trinity Air was my second opinion and I was truly in need of this divine appointment. On June 14, 2019 Miguel was back to install a new evaporator coil and after some intense labor, we were back in business. So Miguel, as you continue your journey with Trinity Air, may you be richly rewarded in this time and season of your life.

My next encounter was with Zachariah, who came due to my initial request with Trinity Air and let me tell you… this guy is phenomenal. Zachariah, you hit the nail on the head! The thermostat was bad and replaced with the same identical thermostat. Now everything is pristine!

Now my last Customer Service Award goes to Brad. You see, the main reason why I chose Trinity Air is Brad. Brad, out of the five companies that I contacted to have my unit serviced, you are the only service manger that I was able to correspond with, so thank you so much for availing yourself. Kudos!

From the telephone receptionist and all mentioned above, I thank you again and I would like to thank you all for making this happen… great appreciated!

Respectfully,
Mr. T”

“In the past 20 years, we have used three other HVAC companies in the area – all with household names, e.g. serious competitors in a consumer’s eyes. Each have had some good people, but each of those have had clear indicators of disorganization, lack of consistency, reliability of timing, and, most importantly, problems actually solving the problems or making proper recommendations. In many cases, as your team saw, they actually piece mill or rig things out of specifications.

In the case of Trinity Air, each and every person from reception to evaluators, to installers, to inspectors have been efficient, clearly knowledgeable, timely, and professional in every way. That includes, Nathan, and John, and Paul, and Kevin who all were involved in this most recent installation and Mariah, Shelby and Britney, who each were always courteous, and effective in scheduling, notifications etc. The solid and clear differences in judgment during evaluations of issues, recommendations, and flawless installation and workmanship are apparent and are deeply appreciated.

Please feel free to use our family or our company as references at any time.”

“So, this beautiful thing happened at our house last week. I started the dishwasher, put a load of towels and bathing suits in the washer, passed my youngest daughter coming out of the shower and my oldest headed in to soak in her tub and proceeded to fill up my garden tub with water hot enough to boil a lobster. Thanks to your expert installation of the Rinnai Tankless Hot Water Heater, our inner mermaids can be satisfied at any time with a soak in a nice hot tub without waiting in line for our turn for the tank to fill back up.

Your crew showed up on time, finished when they said they would, cleaned up after themselves and taught us how to use our new system. They were courteous and professional. We needed a special part for the recirculating system and when it was delivered, your crew came back and installed it on a Saturday morning, so that we could have hot water EVEN FASTER.

Thank you so much for this amazing piece of equipment. All three Davis women will recommend it highly to all of our mermaid friends.”

“I have been using Trinity Air for 5 or so years. They have installed complete units for me and also have made repairs for me in the past. The preventive maintenance agreement is a great value. I am in the service business and I will say that all of the technicians and all of the CSR’s that I have dealt with have been very professional.”

“Mark and the Trinity Air installers were very professional. They installed our unit in a timely manner, cleaned up behind themselves, and were very informative on explaining the system. With many businesses, you’re sold one thing and delivered another. With Trinity Air, I felt like I received the service that I was sold.”

“Excellent work. Showed up when they said they would, did a professional job, and cleaned up before they left. Very professional. Highly recommended.”

“Ricky, Brian, and Josh were all very knowledgeable and courteous. They arrived on time and completed the job in the time frame they gave. Their work appears to be of high quality. We were very pleased with their performance and friendliness.”

“Working with Trinity Air for several years and they are the best. Only service company that would schedule on this Labor day holiday. Todd was a cham as he checked a few things that quickly diagnosed the problem. He showed me what happened and it was a pretty quick fix. 20 minutes later me and the family are cool again. Thanks Todd.”

“Great experience dealing with Trinity Air in the purchase of a replacement heat pump. Mark was extremely helpful in covering all the options available and explaining the process. The install team of Michael and Stanley were great….very friendly and courteous. And Daniel finished the job with the final inspection/startup. Love the new unit and will definitely call Trinity again for any future HVAC needs.”

“Brian Q. was extremely helpful by explaining in detail everything about our new AC unit. He was personable with an excellent sense of humor. Trinity Air is lucky to have such an outstanding technician working for them. I hope in the future whenever I have questions about my unit that Brian will be available.”

“On Sunday afternoon Nathan was quick to respond to our service call. He immediately identified the problem and had it fixed in minutes. His professionalism and respect for our home is above standard and greatly appreciated. I will definitely be requesting him in the future as will I continue my business with Trinity Air.”

“Mid summer heat my A/C goes out during their busy season and they were pretty quick about seeing to my problem. It was a good experience dealing with Daniel, very professional and my house is cool again. 5 stars.”

“Brian Q.and Josh did an excellent job at our house. They were very professional and friendly. Their hard work and efficiently is highly recommended and depending on.”

“Chad was very friendly and professional while replacing our A/C unit. I have been a customer with Trinity Air for many years. They provide quick, honest, & reliable service. I would definitely recommend them to anyone looking for a heating and air company.”

“Sean with Trinity Air did a great job servicing my heating system. He was prompt and courteous and got us prepared for the upcoming winter. I appreciate good service and Sean exceeded my expectations!”

“Technician arrived at ten minutes prior to scheduled appointment. Very respectful and courteous. Thoroughly inspected all components and was finished within the hour. Very satisfied!!!”

“Appreciate your professional and personable service. I value your regular inspections of my home units. Thank you Jason.”

“Our A/C went at 7pm on a Saturday night, trinity had it fixed by noon Sunday. Very professional, quick and never felt like I was being scammed, they walked me through the whole thing.”

“I had a two unit system and wanted to change it all over to a single unit. Jimmy designed a new system for me that would do the job. Brian then took over and lead a crew made up of Anthony, Josh, and Chris through all the work. Through the entire process, from the initial consultation, phone calls, installation, and follow ups, I have been completely satisfied with the professionalism and courtesy shown to me. I would not hesitate to use this crew again or to recommend them to someone else.”

“We are always happy with Trinity Air! Todd was very professional and informative. He answered all our questions and made some great recommendations. It was very easy and quick to schedule a visit and he was earlier than we had anticipated.”

“Joe B. was very helpful and did an excellent job explaining the condition of my units and servicing my furnace and air conditioner. I would highly recommend him!”

“Joe built a fire stop around a fireplace chase in the attic using sheet metal. He did an excellent job, showing pictures and explaining what he did once it was completed. We have been very pleased with the knowledge, expertise, and professionalism of all the Trinity Air Technicians.”

“I have been with Trinity Air for many years and they have kept my systems running perfectly and installed new equipment when needed. I have a preferred tect, named Nathan, and he explains everything to me. I have recommended Trinity many times and will in the future.”

“Nathan provided and excellent service. He effectively and efficiently checked the system and clearly set out the work needed to put my system into top condition. I look forward to his return once the part arrives to put my system back into top running order!”

“We made a mistake and chose a service provider solely on price. We ended up having Trinity Air come correct the work of a shoddy provider. Mark came in and explained what he was doing and why. He was professional and knowledgeable. It was easy to see that he had the experience and training to do the job correctly. We learned our lesson! If you want good, quality work, it is worth paying for it. Trinity Air is that company! Thank you Mark and Cindy, for coming to our rescue! We appreciate the excellent customer service you gave us.”

“We are so pleased with the entire process dealing with Trinity Air! From the first meeting with Mark G. to the post-installation follow-up, they were so professional and pleasant to deal with. We were impressed with how well they followed through on every part of the process explained to us at the time of proposal. Everything went exactly as they said it would and we couldn’t be more pleased with our new hvac units. Our home is more comfortable. Trinity evaluated our previous airflow and suggested where vents and returns could be added or adjusted to improve our system. They were right in every case and we are just so pleased. We plan to stay with Trinity for years of maintenance and to refer them to anyone who needs hvac services. Thanks Trinity Air for really doing what you say you will! The Hollingsworth Family Peachtree City, GA”

“This is the second visit I had from Daniel and he is always professional and detailed. He makes me feel and believe that I can trust he knows what he’s doing. Great guy to have on your team.”

“If you like….on time and expert service, product knowledge, presence of customer expectations…then you could say that’s just what we got on this service visit. K Tils.”

“I highly enthusiastically recommend Trinity Air to any who ask for an HVAC service company. Trinity installed our Trane heat pump, and it has done everything the salesman (Mark) had indicated it would. Even in the single digit temps of the winter of ’14-’15, our heat pump never once failed to keep the temperature at a very comfortable 74 degrees. And in the summer, the unit is exceptionally energy efficient. The service tech that did the installation, and nearly every service call–Patrick–is thoroughly knowledgable, professional, and very eager to help us understand how to use the unit’s WIFI capability.”